Warranty Policy

Quality Control >>>

Mide technology always places top priority on product quality rather than simply on the price. We strictly produce every piece of GNSS antenna and receiver according to the ISO standard. We conduct complete testing cycle followed by the initial QC to ensure delivering excellence to overseas customers.

Hat we calibrate

Vibration and drop test
Water immersion test
Over 7-hour high/low-temperature test
Signal tacking capability test
Positioning performance test

Warranty Period

Our products are supplied with a one-year warranty & lifetime support, starting on the day the product was manufactured, as shown on the product label.
Warranty Procedure

During the warranty period, we will either repair or replace defective GNSS antennas or accessories.

1.To obtain a replacement product, the customer must return the defective unit to the point of purchase with prepaid shipping;
2.If defects were found, we will pay for the shipping cost to return the product to the customer.
3.If no faults were found, the customer will be responsible for the product return shipping costs.
Warranty Conditions

The following conditions are not covered by the standard warranty:
1.Non-conformities, defects, or errors in the products due to:
accident,
abuse,
misuse,
negligent use,
use in other than a normal and customary manner
environmental conditions not conforming to the specifications, or
failure to follow prescribed installation, operating, and maintenance procedures;

2.Defects, errors, or non-conformities in the products due to modifications, alterations, additions, or changes not made in accordance with the specifications or authorized by us.
3.Products designated by us as test, experimental, developmental, pre-production, samples, incomplete, or out of specification;
4.Damage caused by force of nature (lightning, fire, wind, etc.) or act of any third person;
5.Products whose original identification marks have been removed or altered;
6.Normal wear and tear;
7.Shipping damage;
8.We shall not be liable for any loss, damage, expense, or injury arising directly or indirectly out of the purchase, installation, operation, or use of products.
9.In no event shall We be liable for special, indirect, incidental, or consequential damages of any kind or nature due to any cause.

Technical Support

We offers professional 24/7 technical support service, and we guarantee that your questions will be responded by Skype, E-mail,and telephone within 24 hours.